Service

NEAR TO OUR CUSTOMERS

MY-OHM, AFTER SALES & SERVICE PORTAL

My-OHM is an after sales & service portal that help our dealer to service the vehicle and support the vehicle users.

Using My-OHM dealers and even end user can open a ticket, trace the status and talking with OHM after sales technical service.

In case of the issue cannot be solved online, OHM service's work shio will contact the customers to schedule a service near to customers's place.

In My-OHM, dealers and service work shops can find any updated information about the warranty status and the fully traceability of the main components installed on the vehicle, including serial number, firmware and hardware version of the main components.

THE MAIN FUNCTIONALITY TO MY-OHM

Configure the vehicle and check the order status
Order spare parts
Download documentation, such as user & service manual, Warranty conditions
Download firmware and software update
Register your vehicle and receive a certificate of registration
Check & manage warranty status of your vehicle and your fleet
Fully traceability of the main components
Book and manage service and maintenance

Service

Automatic Call Forward or Reminder for off duty & holiday
Call Loss Analysis & Callback (missed, queued)
Automatic Service Call Staff Assignment
Customer List Click Dial 􀂰 Internal Work Order Flow
Service Call Record 􀂰 Reporting & Data Analysis
Callback Click Phone Number Dialing

Service Work Order
Customer Repair Information
Repair Assignment Information
Failure Analysis and Record
Timing Analysis of Maintenance Nodes
Repair Completion Photos
Repair Hours Record
Spare Parts Replacement Record
Spare Parts In/Out Record
Return Parts Disposal Record
Customer Callback Record